Responsible for driving eBay Outsource Strategy across portfolio of 3rd party providers in multi channel/Site and geographic matrix.
Design, plan and implement customer service strategies that drive both customer experience and operational efficiency at Outsource Partners.
Lead Partner and site selection, negotiation of contractual/ procurement processes as well as oversight and governance of partner performance management in a global framework.
Configuration of Global Outsource Portfolio that supports changing customer demands and channel preferences as well as continuing business growth.
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