Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
Head of Contact Centers Operations
Industry
Apparel / Fashion
About
MBA in Banking & Finance, Msc in International Management (IP)
Founder of Better Group Consulting F.Z.E.
10+ years of leading managerial experience in operations & customer service expertise
10+ years in change management and operations effectivness in international markets
10+ years of deep dive data analysis, setting up KPIs and reporting across departments
3+ years in UAE market with specialization in operations, consulting & business development
Specialized in performance improvement, cost effectiveness, process optimalization, change management, full contact centers operations and customer service expertise.
Awards & Activities:
2011 Joined international team to lead proj...
Contact Details
Users being followed by Gabriela Samkova, MBA., Msc.