鈥� Excellent process knowledge & conversant with Excel & outlook has fetched me responsibility of Reporting, Escalation handling,Monitaoring Quality & Training on new hires.
鈥� Operational excellence reviews, productivity reviews, employee engagement reviews to know the performance and adherence to SLA.
鈥� Leading,mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of indivudual & group targets.
鈥� Perform team鈥檚 monthly one-on-one鈥檚, weekly hurdles and track their productivity.
鈥� Monitoring the overall functioning of process,identifying improvement areas and implementaing measures to maximize the customer satisfaction ...
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