Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
Analyst
Industry
Technology / Software / Internet
About
Professional Summary:
• 4 Years of diversified experience in Support Services.
• Technically competent professional with rich experience in IT Support Services, Enterprise Service Management and Client Servicing.
• ITIL V3 Foundation Certified Professional.
• Strong knowledge on Change, Incident, Service Request and Problem Management.
• Strong communication & interpersonal skills
• Proficient in Time line study and initiating SLA’s.
• Knowledge and exposure to business planning, IT Service Management, and process management methodology.
Attended internal Quality and ISO audits.
Over 4 years experience in BPO with strong analytical and process management sk...
Contact Details
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