Experience in IT Governance, Service Management ITSM and Risk Management. Several years of experience planning, designing, deploying and improving IT processes and controls.
Some achievements include:
- Re-design of the IT operating model successfully integrating Agile Scrum and ITIL practices.
- Reducing the approval time for the Change Management process from 20 to 3 days
- Process automation and its integration with other frameworks.
I am very organized and I am used to handling multiple tasks in a multicultural, multi-region and bilingual collaborative environment.
I am a very self-taught person and dedicated to work, always desiring to learn something new or share it
I have a ...
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