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- 1. GIL BARINKI DE CASTRO, JR. Bldg. 12 Flat 5 Althani Compound Bin Mahmoud St. Doha, Qatar Mobile Phone : 55481864 E mail address : gildecastrojr@yahoo.com SUMMARY OF QUALIFICATION 1. Provide a comprehensive competency-based counseling program focused on the learning, personal/social and career/vocational needs of students and staff. 2. Adhere to and support board policy, institutional guidelines, administrative rules and directives. 3. Facilitate guidance and counseling services to students and staff 4. Advocate on behalf of the student and/or his/her family. Take all necessary and reasonable precautions to protect students. 5. Facilitate outreach efforts to provide services to students, parents/guardians and staff. 6. Create network among students, parents and staff with specialized referral agencies. 7. Understand, evaluate, and interpret academic performance data and personal profile of staff. 8. Implement individual and group counseling methods. 9. Conduct career and educational planning activities. 10. Participate in in-service activities promoted by the district/community. 11. Submit requirements and reports promptly and accurately. 12. Perform other duties as assigned by superiors and supervisors. SKILLS Can operate computer applications: MS Word, Excel, Powerpoint Business Writing Excellent in oral and written communication skills in English Conducting seminar on self- esteem, personality development, career, behavioral management Facilitating group process and counseling WORK EXPERIENCE Guidance Counselor and Administrative Staff June1999 to May 2014 Morning Star Montessori School, Inc. L.A. Village, Brgy. Tuntungin, Los Ba単os, Laguna Duties: Provide support services to students, staff and parents. Provide counseling support services including referrals, counseling, assessment, diagnostics and making and or evaluating behavioral and anecdotal reports. Perform student rostering, class scheduling, updating of individual student profile and deportment records. Maintain an up-to-date Advising Portfolio.
- 2. Grade 4 Class Adviser and Values Teacher of Grade 4 and 5 pupils S.Y 2001-2002 and S.Y 2002- 2003 Duties: Facilitate comprehensive instruction about universal values and to gain deeper understanding of human ethics. Monitor and review students academic progress toward completing educational goals. Assist students in planning a program parallel with their abilities and interests. Grade 5 Class Adviser and HEKASI teacher of Grade 1 and 2 pupils S.Y 2003- 2004 Duties: Teach History, Geography and Social Norms of the Philippine Society Exemplify a good adult role model, promote a safe and positive learning environment, and teach responsible citizenship and life skills. High School Prefect of Discipline and Values Education Teacher 2007-2014 Duties: Uphold the school disciplinary system and norms of conduct. Conduct Parent and Counselor Conference regarding disciplinary actions. Implement school rules and regulations and make necessary improvements and adjustments in the Students Handbook. taught the universal virtues that will serve as a golden rule to developed the personality of every student and their sensitivity to the needs of others, and respect for others rights Work with high school students to improve success in school by inculcating and improving the related skills- reading, speaking, writing and listening. Facilitate the learning experience through the use of other audio-visual materials like tapes, literature, and movies. Instill study skills and boost self-confidence. Technical Support Associate May 19,2014- August 19, 2014 Convergys Ayala Avenue, Makati City Resolve costumer inquiries and costumer service related issues by answering inbound telephone calls and resolving costumer concerns about their internet connection and emails. Costumer order maintenance and resolutions for inquiries that may pertain to placing a sales order answering costumer questions, or providing a resolution to an outstanding costumer service issue. Support special projects with Call Center operational activities. Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering
- 3. Costumer Service Representative August 25, 2014- January 30 2015 deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process EDUCATION 2007- 2011 Philippine Normal University, Taft Ave. Manila Master of Education with specialization in Guidance and Counseling 2000 2002 Colegio de Los Ba単os 4030 Lopez Ave. College, Laguna, Philippines 21 units in Education (Non- Degree) Scholastic Average: 1.75 1994 1998 University of the Assumption San Fernando Pampanga, Philippines Bachelor of Arts in Philosophy Scholastic Average: 1.75 1993 1994 Mother of Good Counsel Seminary San Fernando Pampanga, Philippines Pre College
- 4. Membership in Honorific Organization : Oblates of the Holy Face of Jesus (1993 1998 ) Society of Liberal Arts Students (1994 1998 ) Philosophical Society of the Philippines Ateneo de Manila, Philippines (1995 1998 ) GOVERNMENT ELIGIBILITY Licensure Examination for Teachers University of the East, Manila August 25, 2002 Rating: 80.60 % RESEARCH MADE SELF-ESTEEM NEED AND FAMILY SUPPORT SYSTEM AMONG FIRST YEAR HIGH SCHOOL STUDENTS: BASIS FOR DEVELOPING SELF-ESTEEM ENHANCEMENT PROGRAM VOLUNTEER WORK Facilitated debriefing and trauma intervention counseling to typhoon Yolanda victims in Hospicio De San Jose, Manila. (2013) Organized feeding program, house construction in Gawad Kalinga in Brgy. Tuntungin, Los Ba単os, Laguna. (2007- 2012) Conducted tutorial and counseling services to the less fortunate children of BASECO Compound, Tondo, Manila. (2009-2010) Note: Character References is available upon request Applicants Signature