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Florence Area, Italy Italy

Program, Project, Services and Quality Manager

Telecom / Mobile

Hands-on, results driven manager with strong technical background and extensive experience in: • Project and program management; • Quality and change management; • Customer support; • Operations management; • Technical account management. I have been working in the Projects and Program Management area for the last 12 years using PMI and Agile methodologies, employing disperse teams and partners in multi-cultural environments. For 8 years I have been in charge of Customer Support, IT and Supply Chain and introduced new tools and methodologies based on ITIL, Lean and TQM principles. As Quality Manager I have redefined and optimized the internal business processes of the group with the ...