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San Francisco Bay Area United States

Solutions Architect - Customer Care Analytics

Electronics / Computer Hardware

Seasoned technology professional with a global exposure in technology consulting, solution design, consultative selling and deployment of Cisco’s cross architecture products and solutions. • Strategic technology consulting experience at global enterprise customers • Capturing business imperatives, assessing technology options from a business context, converting them into outcome based technology solutions and architecture. Prepared proposals in support of design effort. • Identifying new service opportunities , developing services framework and methodology • Ability to work cross functionally by providing customer feedback to engineering, sales and marketing teams • Expertise across mu...