.- Results driven and highly experienced professional with extensive operations management experience at a senior level in multilingual Service Desks.
.- With more than 15 years' experience mainly in telecommunications national and multinational industries.
.- Proven experience managing Customer Services operation team covering Service Assurance, Service Delivery, Billing and Customer Care processes.
.- Strategic Planning and Operational Control specialist focused on quality and efficiency control and achivement as well as Customer Satisfaction and service levels.
.- Experience in managing HR, Finance and Legal departments and processes involved.
Specialties: .- Multilingual and multidis...
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