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Toronto, Canada Area Canada

Experienced Professional in Contact Center Operations and Service Delivery

Human Resources / Recruitment

Summary: • ITIL v3 – Foundation certified with an experience of 12 years in the field of ITES and Tech support • Worked closely and effectively with all levels of management to satisfy project/productivity requirements • Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving • Led program implementation with intimate understanding of client requirements to validate against client expectations and ensure that all KPI’s are achieved • Financial responsibility for the account assigned ( managing Revenue, contribution and overall profitability) • Analyze trends and liaise between internal departments to ensure highest level of cu