Experience
- 10 years of experience in IT, Technical Support and Service Desk services
- 6 years leading operational and strategic teams
- Wide experience in large organization leadership and people management roles
- Deep experience in Technical Support, Service Desk, Personal Computing, IT Services and Cloud Computing
Main Achievements:
- Recognized with the "Manager Choice" award in 2014 and 2015 by excellence of work, professionalism and attitudes on a daily innovation
- Recognized with the "Innovation That Make Difference" award in 2012 by create and deploy a solution on HSBC customer and save US$103K
- My organization was recognized by HDI as the Best Service Desk in Brazil...
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