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HIRAK DASGUPTA_BDM_SOLUTIONS
- 1. 1 HIRAK DASGUPTA 1/38 SEPCO TOWNSHIP, BZONE, DURGAPUR, DISTRICT BARDHAMAN, WEST BENGAL, PIN 713205 (M) +91 7479008967 / +91 9083279302 / +91 9083080445 Email:hr.enterprise.official@gmail.com Whatsapp:+91 9647721370 Senior Business Development Manager ~ Revenue Focused B2B & B2C Sales Driver ~ Channel Manager Industries Explored: Real Estate, Telecom/ISP/Handsets, Music Industry A drivenand progressive salespersonnel with15+ years of experience inhardcore sales.Proven performance with genuine ability to generate new leads and tap into existing client base for fresh business. Open to extensive travelling. Core Competencies: Channel Management Team Management and Sales Training Marketing Campaigns Innovation Lead Generation & Account Penetration Sales Planning and Forecasting Client Relations & Communications Achievement Synopsis: Awarded for first of its kind bulk deal in the Real Estate sector of Durgapur Asansol area. Highestrevenue generator and CEO award winner for Vodafone Essar South Limited for the Rest of Bengal Retail Function. VP award winner for RPG Music World, Kolkata region, for managing the Highest Grossing Retail store in West Bengal. Author of Book The Art of War Sales (Pre-publication phase) Treasured Recommendations Shailesh Upadhyay Associate Vice President at Vodafone Hirak is an extremely self motivated person and a great leader. During his tenure at the Durgapur Store, he turned the store around, more than doubled the revenues and profits. Great track record. Wish all the best in all his endeavour and I am sure he will a great job wherever he is placed. Subhro Moy Sahani VP Business Operations at Mantec Software Pvt. Ltd. Hirak is a Detail Oriented Manager who watches the balance sheet like a hawk without losing sight of strategic objective Madan Singh Chief Executive Officer at Express11: A Media House for the latest News updates, Entertainment and much more!!
- 2. 2 Hirak has supplied my organisation with Vodafone closed user group connections in postpaid format. The business solutions offered by him are very cost-effective and reliable. His post-sales service delivery has been superlative and he has been true to all his sales commitments. He appears to be in command of his team always. His team-members seemto execute his instructions very well. That indicates very effective team-management skills. Manish Avasti Manager - Deskon Infraworks (P) Ltd. at Manager - Deskon Infraworks (P) Ltd. I have interacted with Hirak when we acquired postpaid telecom service in closed user group pattern from Vodafone, where he works. He was instrumental in getting us the appropriate, tailor-made deal for us that sufficed our telecommunications needs. He has always been very thorough in post-sales service, understanding client needs and grievances to the tee and being punctual and effective in service-delivery. He is an extremely good resource for his company. I have also observed him operate well as a Team- manager. All the best!! Career History May 2012 November2016 SeniorBusinessDevelopmentManager Luxury Realty (P) Ltd., Durgapur, WestBengal Job Responsibilities: Extensive MarketingCampaignsthroughteamof 18 dedicatedSalesRepresentatives. Act as liaisonbetweenbankingbodiesandemployerto brokerdealsformortgage optionsforpotential clients. Accompanypotential clientstofinishedpropertiesandadvise themonthe value andsuitabilityof properties basistheirpersonal preferencesandbudget.Give aclearperspectiveoncompetitionassets. Oversee documentationprocesspostclosure of deal. Conductmonthlyteamreviewandquarterlysalesskilldevelopmentseminars. Conductannual appraisal of teammemberspostevaluatingPerformancevs.KPA. Major Achievements: Awardedforfirstof its kindbulkdeal inthe Real Estate sectorof Durgapur Asansol area. December 2007 January 2012 Assistant Manager, Retail Operations Vodafone Essar South Limited Job Responsibilities: Revenue Management: To recruit and manage franchise model stores. To meet product sales targets primary focus products being Postpaid, USB Data-cards and Prepaid. To ensure Store profitability and consistent month-wise revenue growth with focus on Channel Partner growth. Brand visibility through product promotions and sales camps organized through authorized vendors. Proactive prospectingforbusinessinthe serviceable territorythroughvisitsat various corporate offices and institutions both public and private. Relationship Management and Customer Service: To proactively visit Medium to High value customers for service queries and complaints. To addressservice issuesatstore (VSDurgapurbeingthe primarytouchpointforVodafone customersinthe Durgapur Territory) and ensure that repeat complaint walk-in is below 1% of monthly store-walkin. To organize and over-see customer service camps. To ensure C-Sat % (measured through response of customers to SMSs triggered to their respective mobile numbers) is above 97%
- 3. 3 Operations: To ensure Quality Audit scores are above 90%. To ensure thatStock and Cash are maintained immaculately with 100% accuracy as per norms laid down by Internal as well as External auditors. To coordinate withvariousGovernmentDepartments like Professional Tax Office, Labour Office and Shops and EstablishmentsOffice forissuesrangingfromProfessionalTax clearance andrenewal of Trade License to declaration of team employed with the Ministry of Labour. Manage a teamof 8 employeesandinitiate employee welfare through innovative rewards and recognition programs. Major Achievements: Consecutively Highest Postpaid selling SIC from May 2009 onwards. Highest positive EBITDA among all Stores consecutively since November 2009 onwards. Only Retail Employee of Financial year 2009-2010 to receive 5/5 appraisal rating. Winner of 3 SuperStar (HOD Award) and 1 MegaStar (CEO Award) Awards in year 2010. April 2007 to December 2007 Floor Manager, Aircel Cell City Zone, Joynagar, South-24 Parganas Job Profile: Head of Customer Care and Branded Retail Operations for South 24 Parganas Job Responsibilities: Retail Operations: To ensure store profitability through sales of prepaid and handsets. To reduce market pending of Prepaid CAFs through follow-ups with distributor and Channel manager. To ensure zero rejection of CAFs at Zonal Office through rigorous audits. To ensure retailer and customer service closure within TAT. Achievements: Reduced percentage of CAFs pending in the market from 100% to 48%. Maintain service request closure at 98%. Achieve 120% of sales target. February 2006 to April 2007 Floor Manager, Tata Indicom True Value Hub, Durgapur Job Profile: Executive in charge of operations at True Value Hub, Durgapur Job Responsibilities: To ensure store profitability. To man a team of six Relationship Executives and one Cashier to ensure proper functioning of the hub. To ensure 100% closure of customer service and complaint related issues reaching the hub. To cater to the requirements of customers and prospective customers walking into the hub. Retention of potentially churning customers. To ensure proper product training of the team at the hub. To ensure meeting of sales targets set for the hub. To ensure proper visual merchandising at the hub. To ensure minimum stock level maintenance at the hub. To maintain sales, attendance and service request MISs. To ensure proper banking of daily Post-paid bill collection. Achievements: Maintained service request closure at 90%. Was able to maintain retention level at 85%. Was able to reach Post-paid sales target through teamwork. September 2006 to January 2007 Store-head, Tata Indicom True Value Shop (COCO), Durgapur City Centre and Durgapur Station Bazaar Job Profile: Executive in charge of operations at True Value Shop (COCO), Durgapur City Centre and Durgapur Station Bazaar Job Responsibilities: To ensure store profitability.
- 4. 4 To ensure 100% closure of customer service and complaint related issues reaching the COCO. To cater to the requirements of customers and prospective customers walking into the COCO. Retention of potentially churning customers. To ensure meeting of sales targets set for the COCO. To ensure proper visual merchandising at the COCO. To ensure minimum stock level maintenance at the COCO. To maintain sales, attendance and service request MISs. To ensure proper banking of daily Post-paid bill collection. Achievements: Was able to reach Post-paid sales target through teamwork. September 2005 to August 2006 Customer Care Executive, Inbound, Aircel Customer Care, Durgapur Job Responsibilities: Attend to the calls of customers. Provide resolutions for service related problems faced by customers. To ensure escalation of customer care related issues to proper departments incase no First Time Resolutions could be provided to customers. To maintain customer service related MIS. July 2004 to August 2005 Customer Care Executive, Inbound, Smart Customer Care, Durgapur Job Responsibilities: Attend to the calls of customers. Provide resolutions for service related problems faced by customers. To ensure escalation of customer care related issues to proper departments in case no First Time Resolutions could be provided to customers. To maintain customer service related MIS. January 2002 to July 2004 Consume Sales Associate, Music World, Durgapur Job Profile: Store-head of Music World, Durgapur, Asansol, Bolpur and Elgin Road - Kolkata Job Responsibilities: To ensure that sales targets are met and the stores are made profitable. To ensure maintenance of minimum stock level in various repertoires in the store. To ensure proper visual merchandising inside store. Achievements: Was commended by the VP for outstanding performance in December 2003. Educational Qualification: PGDBM Sales& Marketing(2014) Bachelorof Arts (English) (2012) Bachelorof Commerce (2005) HigherSecondary(2001) ICSE (1997)