CallControl-VoIP
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Voice-over-Internet-Protocol (VoIP) allows users to make phone calls using the internet rather than traditional phone systems. While Thai companies are just now adopting VoIP in large numbers, hosted VoIP solutions provide many advantages over traditional phone systems, including lower call rates, free internal calls, scalability, mobility, and clear call quality without requiring expensive on-premise equipment. The document describes features of a hosted VoIP solution such as CallControl that provide call management capabilities and integration with other business applications.
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CallControl-VoIP
- 1. Voice-over-Internet-Protocol (VoIP) is a technology that allows its users to make telephone calls using the internet rather than the conventional analog phone system. Considering the revolutionary business benefits and cost savings of VoIP, it’s surprising that companies in Thailand are only now making the switch to VoIP in large numbers. Compared to cumbersome & expensive traditional PBX or on-premise IP PBX, the many advantages of a hosted VoIP solution generate immediate and measurable business value: Feature-rich powerful call management features in abundance Cheapest call rates domestic & international Free calls between branches & extensions Highly scalable easily grow your business & connect new users and offices Mobility use your phone & number anywhere with an internet connection Crystal clear HD call quality Set-up quick and easy Managed service no capital investment, infrastructure, wiring, upgrade hassles or in-house expertise required. Organic telephony integration with CRM, Email and Calendar Customer experience Productivity Cost savings Brand image Enterprise grade security firewalled, encrypted, hosted in a Bangkok data center Infinity IT Success offers all necessary services to bring your telephony online. All you need is a modern broadband connection.With CallControl, our managed Telephony-as-a-Service (TaaS) solution, we ensure you hit the ground running with VoiP that delivers return-on-investment (ROI) in record time. Formerly SoftControl.Net Ltd.
- 2. Big call features, for full control of the customer experience With CallControl, the list of powerful internet phone features is long. Most can be packaged to suit your business’s specific needs. Many even come free with the service package. The following are just some of the rich and sophisticated features that will make telephone calls with your enterprise such a powerful experience: About Infinity IT Success For more than two decades we have helped global companies in Thailand and worldwide focus on growing their business. Our know-how and expertise as an IT partner & network support specialist is aimed exclusively at giving customers the freedom to get on with business – a vision which we call IT Peace of Mind. Now even small businesses can enjoy big company call features, for example Dedicated Thai DID number(s) We help you secure one or several of your own dedicated Thai DID numbers, e.g. 02-xxx-xxxx for Bangkok Unlimited number of users Set up an unlimited number of extensions, depending on the size of your organization Ring groups Set up groups of phones to ring when an incoming call arrives Conference calls Conduct conference calls with parties inside and outside the office Caller ID Display see who is calling you on the LCD display Hold calls Play music to callers while they are on hold Time-based call handling Set different voicemail or forwarding behaviors based on whether your business is opened or closed Voicemail sent by email Get notified when someone leaves a voicemail. Play the voicemail recording attachment from within your email inbox Virtual receptionist (IVR) Have a professional greeting message when receiving calls, prompting the caller to select a department or extension Call forwarding Forward calls to another extension Manager call reporting Access comprehensive reports of calls. View and analyze call statistics by employee Follow me Ring each of your phones until one is answered Call whispering coach staff on a call without the caller hearing Call barging Take over calls from another user Call recording Record certain or all calls your business makes Application integration Discover BizControl – organically integrated VoIP, CRM, email and calendar ….and many more. Over the years we have complemented our core expertise in network support, business continuity and custom software development with those critical IT services & tools that let our customers really get on with business: Hosted Enterprise VoIP organically integrated with email, calendar & CRM HR & Learning Management Document Management Web development & SEO ...truly offering a one-stop-shop for our customers’ IT needs. 9th Floor, BB Building #3906-754 Sukhumvit 21 (Asoke Rd) Bangkok 10110 Thailand : +66 2 105 4068 : +66 2 664 2306 E: info@softcontrol.net W: www.softcontrol.net Contact Us F T