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JCC Professional Conference 2013
Our Life is Filled With Screens
67%
     of JCC members and participants have smartphones




State of Digital Media in JCCs
1 in 3 Adults Owns a Tablet/e-Reader
Our Life is Filled With Screens
More screens in the future
More screens in the future
Screens
Multi-screening
Budgets misaligned
90/10
   Traditional Marketing Budget vs. Digital Marketing Budget




Even a further divide in JCCs
Screens are Personal
Screens are Controlled By Customers
UX is Top Priority
Screens are Connected
Create Once - Post Everywhere
Desktops Screens
Desktop and Laptops
Large Touch Screens
Search
Research and High Value Behavior
Zero Moment of Truth “ZMOT”
Join the JCC
Enroll in Programs
Sign Up for Events
Register for Summer Camps
Buy Tickets for Cultural Events
All Roads Lead to Rome..... Website
Mobile Screens
When Members Use Mobile
There are 2 main situations in which people turn to mobile...

  Idle Time                          Urgent Tasks
   ‣ Catch up on News                 ‣ Find a business
   ‣ Look for things to do            ‣ Look up contact
                                        information
                                      ‣ Take and share pictures




Mobile
How Members Will Use It

   Think about what people want and expect, not just what
              information you want to include




Mobile
Question: What should we do this
weekend?
Solution: Calendars of cultural events
  Lectures and concerts
  Jewish programs
  Adult, youth, and family
  activities
  Purchase tickets
  through the app

  Mobile
Question: Are there any group
exercise classes today?
Solution: Fitness schedules
                              Class listings with
                              instructors and
                              descriptions
                              Pool, gym, and other
                              facilities hours and
                              information

  Mobile
Question: How do I make a
service appointment?
Solution: Listings of important resources
  Personal Training
  Childcare
  Massage




  Mobile                    Youth & Family
Question: How can I interact with
other members and the JCC?
Solution: Interactive features and social media
                          Twitter/Facebook
                          Photo and video
                          sharing
                          Feedback


Mobile
How to Make It Great

 So you know you should have a mobile strategy, but how do you
                          execute?




Mobile
Make Sure it Works Well on All
Devices
             9%
      14%                    Together, iOS and Android
                   46%       account for 80% of mobile
                             devices! Catering to them gives
       30%                   you the best chance for high
                             adoption rates.

      Android       iPhone
      Blackberry    Other


  Mobile
Establish a Workflow for Updates
Wrong information is worse than no information
 Start with the essentials
 Have a detailed, realistic plan for how
 content is kept relevant
 Enable users to easily give you feedback
 and pay attention to the results


Mobile
Simplicity is Beautiful


Mobile
Promote your App!
3 Easy Steps
 Auto-detect mobile devices
 Put up posters or displays around the center
 Send out an email or two upon launch




Mobile
TV Screens
Television
Television
Television
Television
Television
Television
• Keep it short
(1 to 2 min,
check your
analytics)
• Educational,
entertaining &
engaging
• Portable


Best Practices for Video
Best Practices for Video
Display in JCC
Display in JCC
Display in Lobby and Fitness Center
• Show videos or motion
• Keep message simple
• Make sure staff in Knowledgeable about content
• Re-purpose content from other networks
•Make them social!
•Possible revenue generator




Best Practices for Screens in the JCC
Ad

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