Ma mission est d'aider les 茅quipes informatiques 脿 apporter le service dont ont besoin leurs clients et utilisateurs.
Conseil en Organisation : audit, benchmark, pr茅conisations, AMOA outil et infog茅rance
Direction de projets : d茅finition de processus, r茅daction de SLAs, de Catalogue de Service
Consultant-formateur : ITIL, Gestion de la Connaissance, comportements de Service
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