Personal Information
Organization / Workplace
Greater Denver Area, Colorado United States
Occupation
Society - Culture - Experience - Technology
Industry
Design
Website
About
I鈥檝e been a neurophysiology researcher, an IT manager and a vice-president of sales and marketing. I have inspected factories in Xi鈥檃n, negotiated deals in Guadalajara and lectured in Bogot谩. I鈥檝e branded companies, products, services and cattle.
I help companies design ways to better serve their customers. I also help companies design ways to better communicate their value to their customers. This always involves technology. Sometimes technology helps. Often technology -or the way it is used- hurts.
I think, speak and write about the relationship between companies, people, technology, and culture.
You can see some examples of my talks at Journey Driven Business Model Design (http://ww...
Contact Details
Tags
sales
sales management
marketing
sales process
professional services
customer journey maps
personas
gamification
game mechanics
enterprise software
intranet
sharepoint
user adoption
corporate social network
corporate social
employee engagement
social network
enterprise social
user engagement
services
service design
design
culture
society
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