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- 1. continued JAMES PAWELL 10 Avenue C Turners Falls, Massachusetts 01376 jamespawellas@gmail.com (H) 413.863.2617 (C) 413.475.4129 SALES PROFESSIONAL Manufactured Goods Military Contracting Account Management Highly accomplished and well qualified sales professional and an acknowledged leader with extensive product knowledge in home improvement and specialized project materials. Former U.S. Marine Platoon Sergeant responsible for commanding and training a platoon of 50 Marines in special and infantry operations in hostile environments. Detail-oriented, decisive leader, with additional experience working in US Government operations including the Internal Revenue Service, and the United States Military. Thrive in dynamic customer service and sales environments requiring focused decision-making and problem solving abilities. CORE COMPETENCIES Millwork Sales Customer Service Inventory Management Product Recommendations Advice & Guidance Price Quotes Sales Account Management Client Assistance Leadership PROFESSIONAL EXPERIENCE RK MILES BUILDING MATERIALS SUPPLIER Hatfield, MA Millwork Sales, 04/2014 to Present Responsible for sales and customer service in the millwork, lumber, and building materials departments of this multimillion-dollar home improvement center. Foster optimal levels of shopper satisfaction by assisting homeowners and contractors select materials and build orders for various improvement projects. Maintain stock levels and place replenishment orders as needed. Key Achievements: Received the Gazette Readers Choice Award for Windows and Doors Recognized for increasing sales and improving profit margins, with minimum errors. Significant contributor to more than $3M in annual sales LOWES HOME IMPROVEMENT CENTER Hadley, MA Millwork Sales Specialist, 12/2011 to 04/2014 Conducted sales and customer service tasks with focus on customer satisfaction, ensuring that customers and contractor were able to select and purchase the appropriate materials to complete projects. Replenished existing inventory levels and made informed recommendations for new products. Key Achievements: Recipient of multiple Customer Service Awards for outstanding service Led an increase in sales and improved profits margins, while advoiding errors Direct participant in achieving more than $1M in annual sales
- 2. JAMES PAWELL Page 2 INTERNAL REVENUE SERVICE Worchester, MA Revenue Officer, 09/2008 to 12/2011 Professionally and efficiently assisted customers with resolving delinquent tax accounts; generated and sent delinquency notices, arranged tax collections, and created payment plans. Examined taxpayer financial records; performed follow-up on missed payment deadlines. On behalf of customers, filed extensions on statutes of limitations for tax collection and for initiating administrative and judicial actions when required. BROCKWAY-SMITH COMPANY Hatfield, MA National Accounts Sales Manager, 05/2004 to 09/2008 Provided guidance and information by mail, phone, and fax in support of millwork dealers. Ordered specialized parts including window/door units for specific applications. Sustained high levels of sales and call volumes in successfully meeting customer requirements. NEUROREHAB MANAGEMENT Melrose, MA Case Manager, 06/2000 to 05/2004 Coordinated and assessed medical, dental, recreational, rehabilitative, and community-based services for clients with traumatic brain injuries; adhered to guidelines from the Massachusetts Statewide Head Injury Program to create service plans and document progress in monthly reports. Taught daily living skill including budgeting, home maintenance, employment, and public transportation assistance to foster independent living. Previous professional experience includes as a Millwork Sales Associate with Home Depot, a Central Sterilization Specialist at Massachusetts General Hospital, and a Platoon Sergeant/Leader with the United States Marine Corps. EDUCATION AND CREDENTIALS Bachelor of Arts in History and Education UNIVERSITY OF MASSACHUSETTS Boston, MA