Jani is an Experience and Service Design specialist, working within Deloitte Digital鈥檚 Experience Design Practice in Melbourne. Before joining Deloitte he鈥檚 been working in the digital and advertising landscape for more than seven years in various roles from a design consultant to an account director. Jani creates value for organisations by combining service design, design thinking, user experience and business strategy.
He is always looking at the holistic, end-to-end service journey across all channels and touch points from both a customer and organisational perspective, and helps organisations grow revenue, reduce risks and costs as well as increase customer loyalty through better h
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