Baldrige Examiner/Senior Examiner (1994 – 2013)
Baldrige Panel of Judges (2000 – 2002)
Chairperson, Baldrige Panel of Judges (2001 – 2002)
Baldrige Alumnus Examiner (2003 – 2012)
Co-author, Journey to Performance Excellence: Baldrige Health Care Leaders Speak Out, ASQ Press
Member of the Training Faculty for the Quality Texas Foundation