The document is a cover letter and resume submitted by Jose L. Santos for a job opening. The cover letter indicates that Santos has many years of professional experience in teaching, customer service, case management, Medicaid services coordination, and developing strong interpersonal relationships. The resume provides details on Santos' educational and professional background, including experience as a bilingual special education teacher, tutor, Medicaid service coordinator, and case manager. Santos is seeking an opportunity to contribute to the company with his skills and experience.