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Shanelle Elicke
Indianapolis, IN
(317)506-4909
selicke25@gmail.com
SHANELLE MARIE ELICKE
OBJECTIVE To seek long term employment at job where I can grow professionally and
enhance my skills as well as acquire and master the knowledge about the
position to be applied for.
SKILLS & ABILITIES My communication skills include; advertising, brainstorming, explaining
with confidence and clarity, and creative design and editing. I specialize in
the following; analyzing and collecting data effectively, evaluating, critical
thinking, conceptual thinking, assertiveness and highlighting intricate
details.
EXPERIENCE Sallie Mae, Customer Service Agent
March 2016  Current
My current responsibilities at Sallie Mae include:
 SCRA Military trained specialist
 Customer service specialist
 Mentor to other customer service and military agents
 Floor walker
 Hit incentive plan for May and June 2016
 YTD Quality score =
 Top performer in June 2016
I am interested in this new position as a supervisor because it would give me the ability to
highlight and showcase the following:
 My advanced knowledge in student loans industry
 Create coaching plans and opportunities for agents
 Create check points and graphs showing progress reports for agents
 Show the ability to give and receive criticism to help master my job
Geico Insurance Agent
July 2015  February 2016
Formerly a full service agent for this insurance company where I:
 Assist customers with payments and all saving opportunities
 Add and explain coverages and deductibles
Page 2
 Sends out emails and letters to handle all of their needs.
I have gained thorough knowledge about the insurance industry and improved my call
center communications skills as well.
CALL CENTER COUNSELOR, MISSOURI HIGHER EDUCATION LOAN AUTHORITY
June 2014  June 2015
Formerly a call center federal student counselor through Mohela. I did servicestudent loans for
The Department of Education, where I gained impeccableknowledge about the student loan
industry.My job duties included;
 Communicating and informingstudents about their student loans
 Advisingstudents about the importance of their education
 Recovering delinquent accounts
I was scored in the top 10 in the call center in the month of September at
#3.
DESK CLERK, BOYS AND GIRLS CLUB
May 2014  June 2014
My job duties included bookkeeping of all students as well as their
information. I created spreadsheets to organize and develop bill payments
each week.
SALES ASSOCIATE, MACYS
May 2013  May 2014
I obtain a position with a team oriented business that promotes sales and customer service
aptitudes while expanding company-wide knowledge to meet oriented goals.
DIRECTOR OF HIP HOP AND R&B PORTION, 89.7 FM WISU RADIO STATION
August 2012  May 2013
I was a detail-oriented student director with strong music knowledge,
team leading and working skills, and the ability to learn concepts quickly
EDUCATION INDIANA STATE UNIVERSITY, HUMAN COMMUNICATIONS MAJOR AND CREATIVE WRITING
MINOR
As of 3rd of May 2014, I received a bachelors of science degree. My GPA overall is a 3.3 and
my course work consisted of interpersonal, globalization, and media studies courses.
Leadership
 I have volunteered and done projects numerous times with The
Childrens Museum, Boys and Girls Club, as well as Ryves Hall in
Terre Haute.
 I also was a teacher assistant in college for my human
communications professor
Page 3
REFERENCES KHAJAH JOHNSON
Colleague / Professional
Environmental Health Specialist
Marion County Public Health Dept.
(317) 332-5859
Samantha Pounds
Colleague / Professional
Public Relations Agent/ Author
317-850-7743
Jeanelle Porter
Colleague / Professional
University of Missouri St. Louis Social Worker
314-561-2146

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ResumeINDY

  • 1. Shanelle Elicke Indianapolis, IN (317)506-4909 selicke25@gmail.com SHANELLE MARIE ELICKE OBJECTIVE To seek long term employment at job where I can grow professionally and enhance my skills as well as acquire and master the knowledge about the position to be applied for. SKILLS & ABILITIES My communication skills include; advertising, brainstorming, explaining with confidence and clarity, and creative design and editing. I specialize in the following; analyzing and collecting data effectively, evaluating, critical thinking, conceptual thinking, assertiveness and highlighting intricate details. EXPERIENCE Sallie Mae, Customer Service Agent March 2016 Current My current responsibilities at Sallie Mae include: SCRA Military trained specialist Customer service specialist Mentor to other customer service and military agents Floor walker Hit incentive plan for May and June 2016 YTD Quality score = Top performer in June 2016 I am interested in this new position as a supervisor because it would give me the ability to highlight and showcase the following: My advanced knowledge in student loans industry Create coaching plans and opportunities for agents Create check points and graphs showing progress reports for agents Show the ability to give and receive criticism to help master my job Geico Insurance Agent July 2015 February 2016 Formerly a full service agent for this insurance company where I: Assist customers with payments and all saving opportunities Add and explain coverages and deductibles
  • 2. Page 2 Sends out emails and letters to handle all of their needs. I have gained thorough knowledge about the insurance industry and improved my call center communications skills as well. CALL CENTER COUNSELOR, MISSOURI HIGHER EDUCATION LOAN AUTHORITY June 2014 June 2015 Formerly a call center federal student counselor through Mohela. I did servicestudent loans for The Department of Education, where I gained impeccableknowledge about the student loan industry.My job duties included; Communicating and informingstudents about their student loans Advisingstudents about the importance of their education Recovering delinquent accounts I was scored in the top 10 in the call center in the month of September at #3. DESK CLERK, BOYS AND GIRLS CLUB May 2014 June 2014 My job duties included bookkeeping of all students as well as their information. I created spreadsheets to organize and develop bill payments each week. SALES ASSOCIATE, MACYS May 2013 May 2014 I obtain a position with a team oriented business that promotes sales and customer service aptitudes while expanding company-wide knowledge to meet oriented goals. DIRECTOR OF HIP HOP AND R&B PORTION, 89.7 FM WISU RADIO STATION August 2012 May 2013 I was a detail-oriented student director with strong music knowledge, team leading and working skills, and the ability to learn concepts quickly EDUCATION INDIANA STATE UNIVERSITY, HUMAN COMMUNICATIONS MAJOR AND CREATIVE WRITING MINOR As of 3rd of May 2014, I received a bachelors of science degree. My GPA overall is a 3.3 and my course work consisted of interpersonal, globalization, and media studies courses. Leadership I have volunteered and done projects numerous times with The Childrens Museum, Boys and Girls Club, as well as Ryves Hall in Terre Haute. I also was a teacher assistant in college for my human communications professor
  • 3. Page 3 REFERENCES KHAJAH JOHNSON Colleague / Professional Environmental Health Specialist Marion County Public Health Dept. (317) 332-5859 Samantha Pounds Colleague / Professional Public Relations Agent/ Author 317-850-7743 Jeanelle Porter Colleague / Professional University of Missouri St. Louis Social Worker 314-561-2146