Josephine Williams is a customer service and hospitality specialist with over 25 years of experience in roles including sales, management, disability care, and food service. She currently runs an independent Thermomix consultancy business and has worked at a nursing home for 10 years. Williams is highly motivated to develop her customer service skills and has a history of successfully managing various projects, such as fundraising events and a local football club canteen. She is fluent in English and has relevant certificates in food safety, reflexology, and food and beverage.