A 2nd Line Technical Support Engineer / Telecoms Engineer with over 6 years experience within Microsoft contact centre, outsourcing and telecommunication organisations. Key technologies include: TCP/IP, LAN, WAN, VLAN, Switches, Wireless, ADSL routers, Broadband, VoIP/SIP, PSTN/ISDN, Linux, Asterisk, Telephony configuration, UC. Specialist in providing technical support through phone, email and remote assistance.
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