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Finland Finland

Senior Premier Field Engineer, ITSM and Operations

Technology / Software / Internet

I am IT Service Management Professional and I do ITSM assessments, ITSM training, customized Process maturity coaching for organizations and personal coaching for IT Managers to improve their service capabilitites. I also coach the organizational change management in context of ITSM improvement initiatives. I have a great deal of IT management experience from Service desk management to managing managers in multicultural and multinational environments. My project management responsibilities have covered a lot, from small scale time critical to multinational multivendor strategic development projects. I am ITIL certified Service Manager and certified ITIL Expert and I also train ITIL F...