Top10 roundtable selkokari

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Kaisa Selkokari

My Roundtable discussion background study. �ݺ�ߣs in Finnish as was the discussion.

Kaisa Selkokari
ITSM konsultti - Premier - Microsoft
ITIL Expert
ITIL trainer
Microsoft Operational Framework
trainer
Professional in Service Management
(PSM(CM))

Esittätyminen
Kuka olet?
Mistä tulet?
Miksi palveluluettelo kiinnostaa?

Tausta-aineisto
Kysely Microsoftin ITSM Community -jäsenelle
( ~ 800)
Vastaajien kokemus perustuuMicrosoft
asiakkaille tehtyihin yli 100:n
palveluluetteloon vuoden 2013 aikana

Palveluluettelon 10 parasta
0,00 5,00 10,00 15,00 20,00 25,00
Luokittele palvelut erilaisten näkymien muodostamista varten
Kuvaa ensi versioon kaikki kriittiset palvelut
Testaa ja pilotoi luettelo aidoilla käyttäjilla
Tarkista Servicedesk tiketit varmistaaksesi, että luettelo vastaa tarpeisiin
Keskity ensin asiakkaan käyttämiin palveluihin eikä taustapalveluihin
Panosta viestinnälliseen ja markkinoinnilliseen ilmaisuun
Nimeä luettelolle ja kaikille sen palveluille omistaja ja vastuut.
Panosta palvelun käsitteen ymmärtämiseen.
Aseta tavoite korkealle, mutta realistiseksi. KISS.
Toimintaympäristön tuntemus, tavoite

1. TOIMINTAYMPÄRISTÖN
TUNTEMUS, PALVELULUETTELON
TAVOITE.
- KENELLE, MIKSI?

2. ASETA TAVOITE KORKEALLE,
MUTTA REALISTISEKSI. KISS.
- RAJAUS.

3. PANOSTA PALVELUN KÄSITTEEN
YMMÄRTÄMISEEN.

4. NIMEÄ LUETTELOLLE JA KAIKILLE
PALVELUILLE OMISTAJA JA VASTUUT.

5. PANOSTA VIESTINNÄLLISEEN JA
MARKKINOINNILLISEEN ILMAISUUN.

6. KESKITY ENSIN ASIAKKAAN
KÄYTTÄMIIN PALVELUIHIN EIKÄ
TAUSTAPALVELUIHIN.

7. TARKISTA SERVICEDESK TIKETIT
VARMISTAAKSESI, ETTÄ LUETTELO
VASTAA TARPEISIIN.

8. TESTAA JA PILOTOI LUETTELO
AIDOILLA KÄYTTÄJILLÄ.

9. KUVAA ENSI VERSIOON KAIKKI
KRIITTISET PALVELUT.

10. LUOKITTELE PALVELUT ERILAISTEN
NÄKYMIEN MUODOSTAMISTA
VARTEN.

10. LIIKAA RAJOITUKSIA
NÄKYVYYDESSÄ TAI TEKNINEN
TOTEUTUS LIIAN KOMPLEKSINEN.

9. TEKNISTEN PALVELUJEN /
TAUSTAPALVELUIDEN KUVAAMISEN
LAIMINLYÖNTI.

8. TYÖKALUN EHDOILLA JA TYÖKALU
EDELLÄ ETENEMINEN.

6. ULKOINEN TYÖ ESILLÄ LIIAN
VAHVASTI / KOPIOITU MUUALTA,
LUETTELO EI OLE OMA.

5. YLI YRITTÄMINEN, KAIKKI NIPPELIT
JA NAPPELIT MUKANA LUETTELOSSA.

4. LUETTELOLLA EI OLE OMISTAJAA,
SE RÄMETTYY.

1. LUETTELON KIELI EI OLE
ASIAKKAAN YMMÄRTÄMÄÄ VAAN
AIVAN LIIAN TEKNOLOGIALÄHTÖISTÄ,
ASIAKAS EI EDES TUNNISTA
PALVELUITA.

Vastaako oma kokemuksesi tätä?
Kerätään vielä näkemykset yhteen.
Valitse 3 parasta ja 3 pahinta, merkitse listaan.
Yhteenveto julkaistaan konferenssin jälkeen.

Konferenssissa Top 5
Parhaat:
1.Panosta palvelun käsitteen ymmärtämiseen
2. Nimeä luettelolle ja kaikille sen palveluille omistajat
ja vastuut
3.Toimintaympäristön tuntemus, tavoite
4. Panosta viestinnälliseen ja markkinoinnilliseen
ilmaisuun
5. Tarkista Servicedeskin tiketit varmistaaksesi, että
luettelo vastaa tarpeisiin

Konferenssissa Top 5
Pahimmat:
5.Liian laaja luettelo
4. Yli yrittäminen, kaikki nippelit ja nappelit mukana
3. Liikaa tietoa luettelossa
2. Luettelolla ei ole omistajaa, se rämettyy
1. Kieli ei ole asiakkaan ymmärtämää vaan aivan liian
teknologialähtöistä

The document discusses ITIL (IT Infrastructure Library), which is a framework that provides best practices for IT service management. It describes ITIL as documenting common sense practices for how other organizations manage their IT services. The framework consists of 5 books that describe processes, functions, roles and other best practices for service lifecycles, service design, service operations, and continual service improvement.

Tuottavuusloikka-projektin tuloksiaPalveluinnovaatiokeskus

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PK-Palveluyritysten tuottavuusloikka seurasi, miten pienet palveluyritykset ottavat käyttöön pilvipalveluita ja millaisia tuottavuusvaikutuksia pilvipalveluilla on yritysten liiketoimintaan ja arkeen. Palveluinnovaatiokeskus koordinoi PK-Palveluyritysten Tuottavuusloikkaa. Projektissa olivat mukana PALTA, TeliaSonera, Microsoft, Pirkanmaan yrittäjät ja Tredea. Lisäksi Tutkimus- ja koulutuskeskus Synergos teki projektiin tutkimuksen pilvipalveluiden tuottavuusvaikutuksista.

Palvelunohjaus tehostamaan julkisten palveluiden tuottamista - Sofigate esity...Mikko Talsi

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Microsoft System Center Service Manager 2012 R2 palvelunhallinnan välineenäSovelto

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Solution Manual for Software Engineering, 9/E 9th Edition Ian Sommervillegabeyakitadi

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Palveluväylä yrityksen sähköisissä palveluissa - Yritys-Suomen asiakasraatipä...Merja Heinonen

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2024 Trend Updates: What Really Works In SEO & Content MarketingSearch Engine Journal

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The document outlines key SEO and content marketing trends for 2024, emphasizing the impact of AI, the importance of E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness), and a shift towards user-centric content strategies. It advises against focusing on outdated trends like voice search and stresses the need for creating value-driven, authoritative content. Additionally, it highlights the need to leverage AI as a supportive tool rather than relying solely on it for content creation.

Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta

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The document outlines a livestream presentation by Chiara Aliotta on integrating storytelling into web design to enhance user experiences. It covers the storytelling process for designers, emphasizing aspects such as understanding the audience, structuring narratives, and creating emotional connections. The presentation also includes case studies and practical examples to demonstrate effective storytelling in UX/UI design.

Artificial Intelligence, Data and Competition – SCHREPEL – June 2024 OECD dis...OECD Directorate for Financial and Enterprise Affairs

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This presentation by Thibault Schrepel, Associate Professor of Law at Vrije Universiteit Amsterdam University, was made during the discussion “Artificial Intelligence, Data and Competition” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/aicomp. This presentation was uploaded with the author’s consent.

How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...SocialHRCamp

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The document discusses leveraging AI to enhance employee wellness through data analytics, automating tasks, and personalized wellness apps, emphasizing the shared responsibility of employee well-being between leaders and organizations. It outlines best practices for using AI in wellness strategies, including ensuring data privacy and security, understanding employee needs, and promoting inclusivity. Lydia Di Francesco, a wellness specialist, shares insights to optimize workplace wellness strategy using AI-driven data analytics and encourages collaboration and transparency.

2024 State of Marketing Report – by HubspotMarius Sescu

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The State of Marketing 2024 report highlights the transformative impact of AI and automation, emphasizing the importance of personalization and engagement to drive growth in a competitive landscape. Marketers are focusing on optimizing budgets, leveraging social media for brand awareness, and utilizing AI tools to enhance efficiency across tasks. Key trends for 2024 include the rise of experiential marketing, content creation that meets user needs, and strengthened connections through personalized customer experiences.

Everything You Need To Know About ChatGPTExpeed Software

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ChatGPT is an AI chatbot developed by OpenAI, built on advanced language models to facilitate human-like conversational interactions. Launched in November 2022, it utilizes a transformer architecture to understand and generate text, with applications ranging from content creation to customer service. Despite its capabilities, there are concerns about potential misuse and biases in its responses, which OpenAI aims to mitigate through moderation and user feedback.

Product Design Trends in 2024 | Teenage EngineeringsPixeldarts

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How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow

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The November 2023 mental health report indicates that 70% of respondents rate their mental health as 'good' or 'excellent,' with higher diagnoses reported among African Americans and non-Hispanic whites compared to Hispanics and Asians. Younger generations, particularly Gen Z and millennials, are more likely to experience mental health challenges, seek information online, and report that their mental health impacts their work and relationships. Half of the respondents feel comfortable discussing their mental health with professionals, although Gen Z shows the least comfort in this area.

AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork

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Creative operations teams expect increased AI use in 2024. Currently, over half of tasks are not AI-enabled, but this is expected to decrease in the coming year. ChatGPT is the most popular AI tool currently. Business leaders are more actively exploring AI benefits than individual contributors. Most respondents do not believe AI will impact workforce size in 2024. However, some inhibitions still exist around AI accuracy and lack of understanding. Creatives primarily want to use AI to save time on mundane tasks and boost productivity.

Skeleton Culture CodeSkeleton Technologies

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Organizational culture includes values, norms, systems, symbols, language, assumptions, beliefs, and habits that influence employee behaviors and how people interpret those behaviors. It is important because culture can help or hinder a company's success. Some key aspects of Netflix's culture that help it achieve results include hiring smartly so every position has stars, focusing on attitude over just aptitude, and having a strict policy against peacocks, whiners, and jerks.

PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley

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PepsiCo provided a safe harbor statement noting that any forward-looking statements are based on currently available information and are subject to risks and uncertainties. It also provided information on non-GAAP measures and directing readers to its website for disclosure and reconciliation. The document then discussed PepsiCo's business overview, including that it is a global beverage and convenient food company with iconic brands, $91 billion in net revenue in 2023, and nearly $14 billion in core operating profit. It operates through a divisional structure with a focus on local consumers.

Content Methodology: A Best Practices Report (Webinar)contently

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This document provides an overview of content methodology best practices. It defines content methodology as establishing objectives, KPIs, and a culture of continuous learning and iteration. An effective methodology focuses on connecting with audiences, creating optimal content, and optimizing processes. It also discusses why a methodology is needed due to the competitive landscape, proliferation of channels, and opportunities for improvement. Components of an effective methodology include defining objectives and KPIs, audience analysis, identifying opportunities, and evaluating resources. The document concludes with recommendations around creating a content plan, testing and optimizing content over 90 days.

How to Prepare For a Successful Job Search for 2024Albert Qian

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The document provides guidance on preparing a job search for 2024. It discusses the state of the job market, focusing on growth in AI and healthcare but also continued layoffs. It recommends figuring out what you want to do by researching interests and skills, then conducting informational interviews. The job search should involve building a personal brand on LinkedIn, actively applying to jobs, tailoring resumes and interviews, maintaining job hunting as a habit, and continuing self-improvement. Once hired, the document advises setting new goals and keeping skills and networking active in case of future opportunities.

Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)

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The 2024 social media marketing trends report highlights significant shifts influenced by generative AI, including the emergence of personalized content, the rise of virtual influencers, and a stronger focus on user-generated content. Insights were gathered from 33 experts across 23 leading independent agencies, providing a perspective that emphasizes creativity and authenticity in marketing strategies. Key trends also include the blending of B2B and B2C approaches, reflecting changes in consumer behavior and the evolving landscape of social media engagement.

Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal

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The document discusses trends in paid search for 2024, highlighting changes in user behavior, the implications for financial services, and privacy challenges. It emphasizes the importance of adapting search strategies, utilizing AI-driven tools like performance max and smart bidding, and leveraging first-party data for better marketing efficacy. Key takeaways include holistic SEO and SEM approaches, monitoring shifting user intents, and the need for continuous performance evaluation.

5 Public speaking tips from TED - Visualized summarySpeakerHub

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The document outlines five public speaking tips from Chris Anderson, TED Talks curator, emphasizing the importance of eye contact, vulnerability, humor, humility, and storytelling. These skills are presented as essential for engaging audiences effectively and are increasingly valuable in today's economy. The article posits that mastering these techniques can enhance speakers' ability to communicate ideas powerfully.

ChatGPT and the Future of Work - Clark Boyd Clark Boyd

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The document provides an overview of generative AI, particularly focusing on ChatGPT and its implications for business and the job market. It discusses the rapid growth of generative AI, its applications in marketing, and the skills needed for the AI era while addressing potential job displacement and the need for adaptation. The agenda includes a Q&A session and emphasizes rethinking work in collaboration with AI technology.

Getting into the tech field. what next Tessa Mero

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The document provides career advice for getting into the tech field, including: - Doing projects and internships in college to build a portfolio. - Learning about different roles and technologies through industry research. - Contributing to open source projects to build experience and network. - Developing a personal brand through a website and social media presence. - Networking through events, communities, and finding a mentor. - Practicing interviews through mock interviews and whiteboarding coding questions.

Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray

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1. Core updates from Google periodically change how its algorithms assess and rank websites and pages. This can impact rankings through shifts in user intent, site quality issues being caught up to, world events influencing queries, and overhauls to search like the E-A-T framework. 2. There are many possible user intents beyond just transactional, navigational and informational. Identifying intent shifts is important during core updates. Sites may need to optimize for new intents through different content types and sections. 3. Responding effectively to core updates requires analyzing "before and after" data to understand changes, identifying new intents or page types, and ensuring content matches appropriate intents across video, images, knowledge graphs and more.

How to have difficult conversations Rajiv Jayarajah, MAppComm, ACC

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Introduction to Data ScienceChristy Abraham Joy

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The document discusses the rise and importance of data science and machine learning, highlighting the growing demand for data scientists and the challenges they face. It explains machine learning concepts such as supervised and unsupervised learning, along with various real-world applications and the necessary steps involved in a machine learning workflow. Additionally, the document emphasizes the iterative process of model improvement and feature engineering used to enhance machine learning outcomes.

Time Management & Productivity - Best PracticesVit Horky

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The document outlines best practices for time management and productivity, focusing on effective meeting habits, structured work blocks, and the importance of reflection and goal setting. It emphasizes the need for proper planning, the use of appropriate tools, and prioritizing tasks to enhance both personal and team efficiency. Additionally, personal anecdotes and strategies are shared to encourage a positive mindset and enjoyment in achieving work-related goals.

Top10 roundtable selkokari

1. itSMF Finland Conference 2013 TOP10 – The Sounds of IT Service Management Kaisa Selkokari Palveluluettelon TOP 10 – parhaat ja pahimmat

3. Kaisa Selkokari ITSM konsultti - Premier - Microsoft ITIL Expert ITIL trainer Microsoft Operational Framework trainer Professional in Service Management (PSM(CM))

4. Esittätyminen Kuka olet? Mistä tulet? Miksi palveluluettelo kiinnostaa?

6. Tausta-aineisto Kysely Microsoftin ITSM Community -jäsenelle ( ~ 800) Vastaajien kokemus perustuuMicrosoft asiakkaille tehtyihin yli 100:n palveluluetteloon vuoden 2013 aikana

7. Palveluluettelon 10 parasta 0,00 5,00 10,00 15,00 20,00 25,00 Luokittele palvelut erilaisten näkymien muodostamista varten Kuvaa ensi versioon kaikki kriittiset palvelut Testaa ja pilotoi luettelo aidoilla käyttäjilla Tarkista Servicedesk tiketit varmistaaksesi, että luettelo vastaa tarpeisiin Keskity ensin asiakkaan käyttämiin palveluihin eikä taustapalveluihin Panosta viestinnälliseen ja markkinoinnilliseen ilmaisuun Nimeä luettelolle ja kaikille sen palveluille omistaja ja vastuut. Panosta palvelun käsitteen ymmärtämiseen. Aseta tavoite korkealle, mutta realistiseksi. KISS. Toimintaympäristön tuntemus, tavoite

8. 1. TOIMINTAYMPÄRISTÖN TUNTEMUS, PALVELULUETTELON TAVOITE. - KENELLE, MIKSI?

9. 2. ASETA TAVOITE KORKEALLE, MUTTA REALISTISEKSI. KISS. - RAJAUS.

10. 3. PANOSTA PALVELUN KÄSITTEEN YMMÄRTÄMISEEN.

11. 4. NIMEÄ LUETTELOLLE JA KAIKILLE PALVELUILLE OMISTAJA JA VASTUUT.

12. 5. PANOSTA VIESTINNÄLLISEEN JA MARKKINOINNILLISEEN ILMAISUUN.

13. 6. KESKITY ENSIN ASIAKKAAN KÄYTTÄMIIN PALVELUIHIN EIKÄ TAUSTAPALVELUIHIN.

14. 7. TARKISTA SERVICEDESK TIKETIT VARMISTAAKSESI, ETTÄ LUETTELO VASTAA TARPEISIIN.

15. 8. TESTAA JA PILOTOI LUETTELO AIDOILLA KÄYTTÄJILLÄ.

16. 9. KUVAA ENSI VERSIOON KAIKKI KRIITTISET PALVELUT.

17. 10. LUOKITTELE PALVELUT ERILAISTEN NÄKYMIEN MUODOSTAMISTA VARTEN.

18. Palveluluettelon 10 pahinta

19. 10. LIIKAA RAJOITUKSIA NÄKYVYYDESSÄ TAI TEKNINEN TOTEUTUS LIIAN KOMPLEKSINEN.

20. 9. TEKNISTEN PALVELUJEN / TAUSTAPALVELUIDEN KUVAAMISEN LAIMINLYÖNTI.

21. 8. TYÖKALUN EHDOILLA JA TYÖKALU EDELLÄ ETENEMINEN.

22. 7. MITTAAMISEN (KPI) LAIMINLYÖNTI.

23. 6. ULKOINEN TYÖ ESILLÄ LIIAN VAHVASTI / KOPIOITU MUUALTA, LUETTELO EI OLE OMA.

24. 5. YLI YRITTÄMINEN, KAIKKI NIPPELIT JA NAPPELIT MUKANA LUETTELOSSA.

25. 4. LUETTELOLLA EI OLE OMISTAJAA, SE RÄMETTYY.

26. 3. LIIAN LAAJA LUETTELO.

27. 2. LIIKAA TIETOA LUETTELOSSA.

28. 1. LUETTELON KIELI EI OLE ASIAKKAAN YMMÄRTÄMÄÄ VAAN AIVAN LIIAN TEKNOLOGIALÄHTÖISTÄ, ASIAKAS EI EDES TUNNISTA PALVELUITA.

30. Vastaako oma kokemuksesi tätä? Kerätään vielä näkemykset yhteen. Valitse 3 parasta ja 3 pahinta, merkitse listaan. Yhteenveto julkaistaan konferenssin jälkeen.

31. Konferenssissa Top 5 Parhaat: 1.Panosta palvelun käsitteen ymmärtämiseen 2. Nimeä luettelolle ja kaikille sen palveluille omistajat ja vastuut 3.Toimintaympäristön tuntemus, tavoite 4. Panosta viestinnälliseen ja markkinoinnilliseen ilmaisuun 5. Tarkista Servicedeskin tiketit varmistaaksesi, että luettelo vastaa tarpeisiin

32. Konferenssissa Top 5 Pahimmat: 5.Liian laaja luettelo 4. Yli yrittäminen, kaikki nippelit ja nappelit mukana 3. Liikaa tietoa luettelossa 2. Luettelolla ei ole omistajaa, se rämettyy 1. Kieli ei ole asiakkaan ymmärtämää vaan aivan liian teknologialähtöistä

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Top10 roundtable selkokari

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Top10 roundtable selkokari