Personal Information
Organization / Workplace
Federal Way, Washington United States
Occupation
Director - Global Operations, Customer Experience, Field and Sales Enablement - Experience Center Program
Industry
Technology / Software / Internet
About
17 year experience at Microsoft Corporation and 3 year executive experience with Polycom in program management, global operations management, customer experience, and consulting responsibilities.
Achievements
• Defined and executed Customer Experience Strategy for 29 Polycom Experience Centers Worldwide with a 4.2 out of 5.0 CSAT rating
• Delivered Operational Excellence Initiatives to drive $1.74m savings across 29 Experience Center sites over 2 years
• Launched San Jose HQ and New York City Experience Centers
• Launched Austin Center of Excellence
• Led the definition and creation of real-time operational dashboards for Polycom executive leadership team
• Realized $2.1m...
Contact Details