17 year experience at Microsoft Corporation and 3 year executive experience with Polycom in program management, global operations management, customer experience, and consulting responsibilities.
Achievements
鈥� Defined and executed Customer Experience Strategy for 29 Polycom Experience Centers Worldwide with a 4.2 out of 5.0 CSAT rating
鈥� Delivered Operational Excellence Initiatives to drive $1.74m savings across 29 Experience Center sites over 2 years
鈥� Launched San Jose HQ and New York City Experience Centers
鈥� Launched Austin Center of Excellence
鈥� Led the definition and creation of real-time operational dashboards for Polycom executive leadership team
鈥� Realized $2.1m...
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