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Kenyatta McGee
8505 Star Thistle Fort Worth, TX | 940-235-9429 | kmcgee2310@gmail.com
Qualifications
Adept talent for embracing teamwork and the demonstration of leadership. Ability to meet goals and crucial
deadlines in a fast-paced,ever changing environment by applying excellent time management and
organizational skills. Consistent rewards for exceeding department metrics and productivity standards with
increased responsibilities and promotions. Possesses sound conflict resolution and problem solving skills.
Detail-oriented and self-motivated. Ethical and trustworthy.
Skills & Abilities
MORTGAGE OPERATIONS
揃 Conducted mortgage sales for purposes of HARP refinance. Processed 1003 loan applications while maintaining 100%
accuracy & remaining in compliance. (10-15 leads/day; 60% calltoapp ratio) Ensured loans close within 45-60 days
preventing rate lock expirations or extensions (60% pullthrough rate)
揃 Inspected loan package for discrepancies (HAMP/HARP) including reviewing all closing documents (Insurance policies,
titles, & escrow) Investigated & resolved any issues working as the liaison between the customer, underwriters,
processors, & closers. (100% Quality Reward)
揃 Researched and verified creditor information from the Credco credit bureau report by making outbound calls to
interview creditors and court clerks regarding tax liens/judgments to prepare an updated credit report to the client.
(25-30 files/day). Possessed sound knowledge of how to access public/private records. (98% Quality)
CUSTOMER SERVICE
揃 Serviced customer accounts by using sound problem solving techniques regarding mortgage loans & closing documents.
Prepared files for underwriting by perfecting all documents required tounderwrite the loan. Worked closely with
customers, underwriters,title/insurance companies.
揃 Controlled pipelines of over 300+ delinquent accounts during allphases of HAMP (FHA/VA) modifications & HARP
refinances.Managed inquiries concerning PMI, GFE, credit reports, trial payment plans,& short sales.
揃 Analyzed customer loan issues & documents to determine a positive resolution resulting in mitigated losses for the
company. Charged with full responsibility for NPI (non-publicinformation). Adhered to all state & federalregulations.
(RESPA, Regulation Z, SCRA)
ADMINISTRATIVE SUPPORT
揃 Performed administrative and reception support for the Branch Manager and 6 Financial Advisors for a major financial
services holding company by scheduling appointments/meetings & coordinating various office events & luncheons.
揃 Operated various office equipment including multi-line, inbound &outbound, telephone systems (80+ calls/day),fax
machines, copiers, industrialmailing equipment,Microsoft Windows 8 & 10, MS Office Excel, Word, Outlook,
PowerPoint.
Experience
MORTGAGE CREDIT PROCESSOR | CORELOGIC | 2015 (98% QUALITY RATING)
MORTGAGE CONSULTANT | JPMORGAN CHASE BANK | 2012-2014 (100% QUALITYREWARD 2012-2013)
RELATIONSHIP MANAGER | JPMORGAN CHASE BANK | 2011-2012 (100% QUALITYREWARD 2012/EMPLOYEE OF
THE MONTH 2011 )
LOAN SERVICING SPECIALIST | JPMORGAN CHASE BANK |2006-2011 (100% QUALITY REWARD 2008-
2011/HIGHEST PRODUCTIVITY REWARD2008-2010)
ADMINISTRATIVE RECEPTIONIST | AG EDWARDS (WELLS FARGO) | 2004-2006
Education
EXECUTIVE ADMINISTRATIVE ASSISTANT | 2003 | AMERICAN COMMERCIAL COLLEGE (4.0 GPA)

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Mortgage Operations Resume

  • 1. Kenyatta McGee 8505 Star Thistle Fort Worth, TX | 940-235-9429 | kmcgee2310@gmail.com Qualifications Adept talent for embracing teamwork and the demonstration of leadership. Ability to meet goals and crucial deadlines in a fast-paced,ever changing environment by applying excellent time management and organizational skills. Consistent rewards for exceeding department metrics and productivity standards with increased responsibilities and promotions. Possesses sound conflict resolution and problem solving skills. Detail-oriented and self-motivated. Ethical and trustworthy. Skills & Abilities MORTGAGE OPERATIONS 揃 Conducted mortgage sales for purposes of HARP refinance. Processed 1003 loan applications while maintaining 100% accuracy & remaining in compliance. (10-15 leads/day; 60% calltoapp ratio) Ensured loans close within 45-60 days preventing rate lock expirations or extensions (60% pullthrough rate) 揃 Inspected loan package for discrepancies (HAMP/HARP) including reviewing all closing documents (Insurance policies, titles, & escrow) Investigated & resolved any issues working as the liaison between the customer, underwriters, processors, & closers. (100% Quality Reward) 揃 Researched and verified creditor information from the Credco credit bureau report by making outbound calls to interview creditors and court clerks regarding tax liens/judgments to prepare an updated credit report to the client. (25-30 files/day). Possessed sound knowledge of how to access public/private records. (98% Quality) CUSTOMER SERVICE 揃 Serviced customer accounts by using sound problem solving techniques regarding mortgage loans & closing documents. Prepared files for underwriting by perfecting all documents required tounderwrite the loan. Worked closely with customers, underwriters,title/insurance companies. 揃 Controlled pipelines of over 300+ delinquent accounts during allphases of HAMP (FHA/VA) modifications & HARP refinances.Managed inquiries concerning PMI, GFE, credit reports, trial payment plans,& short sales. 揃 Analyzed customer loan issues & documents to determine a positive resolution resulting in mitigated losses for the company. Charged with full responsibility for NPI (non-publicinformation). Adhered to all state & federalregulations. (RESPA, Regulation Z, SCRA) ADMINISTRATIVE SUPPORT 揃 Performed administrative and reception support for the Branch Manager and 6 Financial Advisors for a major financial services holding company by scheduling appointments/meetings & coordinating various office events & luncheons. 揃 Operated various office equipment including multi-line, inbound &outbound, telephone systems (80+ calls/day),fax machines, copiers, industrialmailing equipment,Microsoft Windows 8 & 10, MS Office Excel, Word, Outlook, PowerPoint. Experience MORTGAGE CREDIT PROCESSOR | CORELOGIC | 2015 (98% QUALITY RATING) MORTGAGE CONSULTANT | JPMORGAN CHASE BANK | 2012-2014 (100% QUALITYREWARD 2012-2013) RELATIONSHIP MANAGER | JPMORGAN CHASE BANK | 2011-2012 (100% QUALITYREWARD 2012/EMPLOYEE OF THE MONTH 2011 ) LOAN SERVICING SPECIALIST | JPMORGAN CHASE BANK |2006-2011 (100% QUALITY REWARD 2008- 2011/HIGHEST PRODUCTIVITY REWARD2008-2010) ADMINISTRATIVE RECEPTIONIST | AG EDWARDS (WELLS FARGO) | 2004-2006 Education EXECUTIVE ADMINISTRATIVE ASSISTANT | 2003 | AMERICAN COMMERCIAL COLLEGE (4.0 GPA)