Mr. Killoran is a Partner with TCS鈥� Global Consulting Practice. He has over 25 years of multinational experience including 14 years of Big-4 consulting experience in digital strategy, customer experience, project management, business architecture, process design and implementation of CRM/Front Office, Order Management and e-Commerce functionality. He leads the CRM/CX consulting practice area.
He has experience in helping clients improve their customer operations capabilities. His expertise spans the entire scope of CRM/CX including Digital Experience Enhancement, Multi-Channel Selling, SFA, Order Management, Customer Service, eCommerce and Knowledge Management.
Mr. Killoran has ext...
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