Restructured two large support organizations using ITIL framework and DevOps culture
Achieved 25% headcount efficiency
Formed and managed Incident Management, Problem, Change, Help Desk, Sr. System Administration and Database Administration departments
Expanded the scope of DevOps to achieve efficiencies through workaround automation
Restructured two large support organizations using ITIL framework and DevOps culture
Achieved 25% headcount efficiency
Formed and managed Incident, Problem, Change, Help Desk, System Administration and Database Administration departments
Expanded the scope of DevOps to achieve efficiencies through workaround automation
Instituted SLA and OLAs and obtained ...
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