• Edited design and end-user documentation for multi-million dollar inventory, logistics, and maintenance projects
• Produced documentation that was a major factor in award of multi-million dollar contract
• Achieved 18%+ hit rate on competitive bids for professional services in new markets
• Developed processes, procedures, documentation, metrics, and management reports for quality and process improvement efforts (CMMI, ISO, ITIL)
• Trained co-workers to write, edit, and use Microsoft Word more efficiently and effectively