鈥� Edited design and end-user documentation for multi-million dollar inventory, logistics, and maintenance projects
鈥� Produced documentation that was a major factor in award of multi-million dollar contract
鈥� Achieved 18%+ hit rate on competitive bids for professional services in new markets
鈥� Developed processes, procedures, documentation, metrics, and management reports for quality and process improvement efforts (CMMI, ISO, ITIL)
鈥� Trained co-workers to write, edit, and use Microsoft Word more efficiently and effectively
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