Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Sr. Software Engineer
Industry
Technology / Software / Internet
About
•3+ years of experience as a Business and System Analyst implementing CRM, process improvements, operations support and driving success in Customer Service, Customization, Implementation, Administration, Developer, Release/ Configuration Management for Oracle RightNow CLOUD CX CRM.
• Oracle Service Cloud Administration across 3 instances and 12 interfaces.
•Expertise in configuring the Agent Desktop and automating business processes using contextual workspaces, workflows, agent scripting and business rules.
•Expertise in customizing standard pages as well as Building Custom Functionality in Customer Portal.
•Trained and Mentored co-workers on RightNow CX CRM.
•Well versed in ...
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