鈥�3+ years of experience as a Business and System Analyst implementing CRM, process improvements, operations support and driving success in Customer Service, Customization, Implementation, Administration, Developer, Release/ Configuration Management for Oracle RightNow CLOUD CX CRM.
鈥� Oracle Service Cloud Administration across 3 instances and 12 interfaces.
鈥xpertise in configuring the Agent Desktop and automating business processes using contextual workspaces, workflows, agent scripting and business rules.
鈥xpertise in customizing standard pages as well as Building Custom Functionality in Customer Portal.
鈥rained and Mentored co-workers on RightNow CX CRM.
鈥ell versed in ...
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