Oracle Service Cloud (RightNow) Consultant @ Accenture AFPO team
Industry
Technology / Software / Internet
About
6 years of total work experience focusing mainly on CXM domain.
Around 5 years of work experience on Oracle RightNow CX Cloud Service.
Certified Oracle Implementation Specialist on Oracle RightNow CX Cloud Service 2012.
Have a work experience on integrating the Oracle RightNow CX Cloud Service with the other Oracle CXM products; have worked on Siebel - RightNow integration, RightNow - Oracle Knowledge ( InQuira ) integration and RightNow - Oracle Social Relationship Management ( SRM ) integration.
Integrated ORN chat soultions with Web Trends
Worked extensively on Enagagement Engine, Page Peek, Co Browrse , Custom Process Module (CPM) and Customer Portal (CP) modules of Oracle Righ...
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