A self-motivated, result oriented IT Service Management Consultant of 17 years鈥� experience in IT with subject matter expertise in Service Management (ITSM) and ITIL, Service Transformation, organization planning and development, process automation using Service Management tools and developing cost effective solutions to meet customers鈥� business requirements.
Achievements:
鈥� Designed and implemented target operating model, service management processes and toolset as part of transformation program for a large IT outsourcer.
鈥� Led various SAM engagement/ audit for Mouchel Group and other customers successfully negotiated our position with Microsoft and Oracle avoiding substantial amount ...
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