I'm a Senior Technology and Marketing Leader committed to enabling great customer experiences. I have had measurable success developing and executing customer-centric programs for clients in the travel & hospitality, financial, healthcare, telecommunications, higher education, and retail sectors. Past clients include: BMO Financial, Canada Post, Rogers, Timberland, Holt Renfrew, Kimberly-Clark, Loblaws, Standard & Poor's, Iron Mountain, Air Canada, Canadian Tire, Caesars Windsor. I have direct experience with multiple customer channels 鈥� store/branch, corporate, call centre, focus group, surveys (web & IVR), social media, mobile.
I believe...:
We can only hope to differentiate our organ...
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