Supporting Creativity in Enterprise Software

May 18, 20173 likes685 views

Can a designer enter the corporate world and still remain inspired and a source for innovation? Historically, IBM has been an engineer lead company. Four years ago, it made the decision to put design at the center of its core cloud strategy and hire over 1000 designers. I joined IBM during this cultural shift and learned to lead a team through the challenges and conflicts. My talk will outline how my team has adapted to best compliment our development and product management counterparts, make release deadlines, and preserve our creative souls.

September 16, 2017
Matt Eng
@engmatthew
Creative Soul Searching
Take This Job and Love It!
#bigd17

Take an Index Card and a Pen Draw Something

IBM Design
@engmatthew @engmatthew
#bigd17

UX/UI Designer
at Mozido
UI Designer
at Golfsmith
UX Designer at BestFit IxD and Research @ IDEAN
@engmatthew
#bigd17

IBM is known for its technology
not for connecting with people
“ Roxy Huntington
Head of Design at TradeMe

Supporting Creativity in Enterprise Software

A lot of talented designers freaked out and left
Problem

Foster a creative environment to increase engagement and reduce turnover
Hypothesis

Approach - Short Term
Control
Inﬂuence
Concern

Approach - Short Term
Control
INFLUENCE
Concern

Good leaders make
their teams feel safe“ Simon Sinek
Leaders Eat Last

Approach - Short Term
Start with my
designers
@engmatthew
#bigd17

Approach - Short Term
design feedbackInternal Review
@engmatthew
#bigd17

Approach - Short Term
Next, focus on how
designers…
@engmatthew
#bigd17

Approach - Short Term
Work with
developers
@engmatthew
#bigd17

Approach - Short Term
Reviews with
the right
people

Approach - Short Term
Epics and
Stories
@engmatthew

Approach - Short Term
Folders, Files,
and Naming
@engmatthew
#bigd17

Approach - Long Term
OM workshopRoad Mapping
@engmatthew
#bigd17

Approach - Long Term
Schedule time
Designer lost in an art exhibit
Innovation
Time
@engmatthew
#bigd17

Approach - Long Term
“After a few Friday afternoons,  
I learned to code prototypes”
John Challis
Visual Designer
@engmatthew

Approach - Long Term
“I thought it would be fun to teach
people about circuit breakers”
Logan McCaul
Front End Developer
@engmatthew
#bigd17

Approach - Long Term
“Create a poster that represents
the meaning of ‘home’”
Cameron Sandage
Visual Designer
@engmatthew
#bigd17

Approach - Long Term
Skill building
and growth
@engmatthew
#bigd17

Approach - Long Term
After Hours Post Show
Cameron Sandage
Visual Designer
@engmatthew

Approach - Long Term
Discovering
the Team
@engmatthew

Approach - Long Term
Deeper Dives
@engmatthew
#bigd17

Approach - Long Term
DISC
DISC Index measures your preferred behavioral style and the Values
Index measures your motivational style and drivers. Together they will
help you understand HOW you prefer to get things done, and WHY
you’re motivated to do them.

Invest time to build
an engaged team
Takeaways
@engmatthew
#bigd17

Start small
Takeaways
@engmatthew
#bigd17

Find your circle of
inﬂuence
TakeawaysTakeaways
@engmatthew
#bigd17

TakeawaysTakeaways
Tackle problems
together
@engmatthew
#bigd17

Takeaways
Fight for creativity everyday
@engmatthew
#bigd17

September 16, 2017
Matt Eng
@engmatthew
Tea Drawings
Thank you

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Supporting Creativity in Enterprise Software

1. September 16, 2017 Matt Eng @engmatthew Creative Soul Searching Take This Job and Love It! #bigd17

2. Take an Index Card and a Pen Draw Something

3. Intro

4. Hi @engmatthew #bigd17

5. IBM Design @engmatthew @engmatthew #bigd17

6. IBM Design @engmatthew @engmatthew #bigd17

7. UX/UI Designer at Mozido UI Designer at Golfsmith UX Designer at BestFit IxD and Research @ IDEAN @engmatthew #bigd17

8. @engmatthew #bigd17

9. @engmatthew #bigd17

10. @engmatthew #bigd17

11. @engmatthew #bigd17

12. @engmatthew #bigd17

13. IBM is known for its technology not for connecting with people “ Roxy Huntington Head of Design at TradeMe

16. @engmatthew #bigd17

17. Challenges

18. Challenges

19. Challenges @engmatthew #bigd17

20. Challenges @engmatthew #bigd17

21. Challenges @engmatthew #bigd17

22. A lot of talented designers freaked out and left Problem

23. Foster a creative environment to increase engagement and reduce turnover Hypothesis

24. Our Approach

25. Approach - Short Term Control Inﬂuence Concern

26. Approach - Short Term Control Concern

27. Approach - Short Term Control THREATS

28. Approach - Short Term FEAR Concern

29. Approach - Short Term Control INFLUENCE Concern

30. Approach - Short Term Control INFLUENCE Concern

31. Good leaders make their teams feel safe“ Simon Sinek Leaders Eat Last

32. Approach - Short Term Start with my designers @engmatthew #bigd17

33. Approach - Short Term design feedbackInternal Review @engmatthew #bigd17

34. Approach - Short Term Next, focus on how designers… @engmatthew #bigd17

35. Approach - Short Term Work with developers @engmatthew #bigd17

36. Approach - Short Term Reviews with the right people

37. Approach - Short Term Epics and Stories @engmatthew

38. Approach - Short Term Folders, Files, and Naming @engmatthew #bigd17

39. Approach - Long Term OM workshopRoad Mapping @engmatthew #bigd17

40. EXPLORE AND GROW Explore and Grow

41. Approach - Long Term Schedule time Designer lost in an art exhibit Innovation Time @engmatthew #bigd17

42. Approach - Long Term “After a few Friday afternoons,   I learned to code prototypes” John Challis Visual Designer @engmatthew

43. Approach - Long Term “I thought it would be fun to teach people about circuit breakers” Logan McCaul Front End Developer @engmatthew #bigd17

44. Approach - Long Term “Create a poster that represents the meaning of ‘home’” Cameron Sandage Visual Designer @engmatthew #bigd17

45. Approach - Long Term Skill building and growth @engmatthew #bigd17

46. Approach - Long Term After Hours Post Show Cameron Sandage Visual Designer @engmatthew

47. Approach - Long Term Discovering the Team @engmatthew

48. Approach - Long Term Deeper Dives @engmatthew #bigd17

49. Approach - Long Term DISC DISC Index measures your preferred behavioral style and the Values Index measures your motivational style and drivers. Together they will help you understand HOW you prefer to get things done, and WHY you’re motivated to do them.

50. Approach - Long Term DISC

51. Approach - Long Term DISC

52. Approach - Long Term DISC

53. Approach - Long Term Deeper Dives @engmatthew #bigd17

54. Approach - Long Term Deeper Dives @engmatthew #bigd17

55. Takeaways

56. Invest time to build an engaged team Takeaways @engmatthew #bigd17

57. Start small Takeaways @engmatthew #bigd17

58. Find your circle of inﬂuence TakeawaysTakeaways @engmatthew #bigd17

59. TakeawaysTakeaways Tackle problems together @engmatthew #bigd17

60. Remember This?

61. Tea Drawings @engmatthew #bigd17