Personal Information
Organization / Workplace
Gurgaon, India India
Occupation
Operations
Industry
Retail
About
Key Responsibilities:
Preparing KPI and Dashboard reports.
Presenting Report in the PowerPoint (PPT) weekly and Monthly for review meeting with the CEO, HOD and Senior Managers.
Preparing daily, Weekly & Monthly reports and maintenance of Daily capacity utilization tracker for all team members.
Intro-day work volume, real-time staffing, AHT, agent adherence, technology functionality and client communications in a Contact Center.
Schedule to ensure staffing matches demand, the Real Time Adherence (RTA) Coordinator makes minute-by-minute decisions to ensure resources are available to handle real-time traffic loads.
Creating Workflow, views and Dashboard in Microsoft Dynamics CRM.
Managin...
Contact Details
