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Md. Waris Ansari has over 5 years of experience in operations and management information systems (MIS). He currently works as a team leader for MIS at Fashionandyou.com in Gurgaon, where he prepares dashboards, KPI reports, and presentations. Previously, he held executive MIS roles at IGB Technologies and Awari Technologies. His skills include Microsoft Office, Google Analytics, SQL Server, Microsoft Dynamics, and customer relationship management systems like Nobel and Dynamics CRM. He analyzes data and workflows to ensure goals are met through monitoring work volumes and adjusting staffing levels.
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- 1. MD. WARIS ANSARI House No.-309, Dundahera Gaon, Near Udyog Vihar pahse-1,Gurgaon, Pin code- 120016,Haryana. Mobile number: - 9958759276, Email Id- waris.999@rediffmail.com Professional Profile Overall 5+ years Experience in Operations & Management Information System (MIS), Analytical skills with demonstrated abilities in managing customer centric MIS Operations. Core Competencies MIS/Dashboard Presentation Data Management Team Handling Call Center Management PowerPoint Presentation Skills- Microsoft Office Package- (Microsoft Word, Microsoft Advanced Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook), Google Analytics (GA), SQL Server, Microsoft Dynamics NAV, Nobel Systems, IVR and Dynamic CRM. Experience Fashionandyou.com, (Smile Group) Gurgaon 02-March2011- Present Awari Technologies Pvt. Ltd. Team Leader MIS Preparing KPI and Dashboard reports. Presenting Report in the PowerPoint (PPT) weekly and Monthly for review meeting with the CEO, HOD and Senior Managers. Preparing daily, Weekly & Monthly reports and maintenance of Daily capacity utilization tracker for all team members. Intro-day work volume,real-time staffing,AHT, agent adherence,technology functionality and client communications in a Contact Center. Schedule to ensure staffing matches demand, the Real Time Adherence (RTA) Coordinator makes minute-by-minute decisions to ensure resources are available to handle real time traffic loads. Creating Workflow, views and Dashboard in Microsoft Dynamics CRM. Managing Outbound calls (COD, PNA, NDR and ad hoc activities) through Nobel Systems. Managing COD Confirmation calls through IVR (Interactive Voice Response). Perform any additional responsibilities that may be required by the Managers in support of the ongoing. Management and development of the division.
- 2. Coordinating with IT and External clients for automation and development in the CRM. Coordinating with different Departments for works to be completed Within SLA. Assist with customers issues (Order fulfilment, refunds, forward & reverse logistic issues) and coordinate for resolution with SCM, Finance and IT Team departments. Ensures client and company's goals are met by monitoring & analysing work volume variances to forecast and re-forecasting as necessary to adjust the staffing levels. IGB Technologies Pvt. Ltd., Gurgaon Jan-10 to 1st March-11 Executive MIS Preparing daily, weekly & monthly reports and maintenance of Daily capacity utilization tracker for all team members. Prepare the weekly & monthly presentations for review meeting. Coordinating with the data entry operators for data collection. Data Management Managing MIS receives a Payment for Orders through the Payment Gateway like EBS, ATOM, and PayPal. Data collection from a relevant site. Coordinating with the logistic team for smooth operations. Education MBA (Operations) from SMU (Distance Education) in 2014 B.A. from J.P. University, Chapra, Bihar in 2009. 10+2 from B.I.C.S Patna in 2005 10th from B.S.E.B, Patna in 2003 Personal Information Date of birth -: 1st Jan 1987 Permanent Address: - Rachhopali, Siwan, Bihar-841427 Language Known: - Hindi, English Hobbies: - Playing Cricket and Listing music Passport Number: - H7029575 Marital status: - Married I certify that the information furnished above is correct and complete to the best of my knowledge and belief. Place:- Date: / / (Md. Waris Ansari)