鈥� Managed complex Amdocs Bill Redesign with aggressive timeline throughout all stages, starting from the early planning in 2012 to the execution in 2013, which was instrumental in successfully implementing the project in 2014
鈥� Managed Amdocs Bill Redesign UAT team from quality management planning, validating scope, to sign off
鈥� Refined customer care billing system UAT efforts to cover all projects impacting customer accounts, bill statements, and billing logic
鈥� Focused on improving billing accuracy and better customer experience through continued partnership with IT, finance, and other departments
鈥� Implemented a consistent standard format for project charters, templates, an...
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