Certified ITIL Expert with main area of expertise breing IT Service Management processes and ITSM tool implementation.
Experienced consultant within IT Service Management using IBM products:
- IBM Smart Cloud Control Desk,
- IBM Tivoli Service Request Manager [TSRM],
- IBM Tivoli Asset Management for IT [TAMIT],
Other:
- IBM Websphere,
- IBM Tivoli Directory Integrator [TDI],
- IBM Tivoli Integration Composer [ITIC],
- Business Intelligence and Reporting Tools [BIRT],
The last couple of years I have worked with both pre-sales and implementation projects as well as daily support.
I'm an IBM Certified Deployment Professional for TSRM and TAMIT as well as Certified Solution Advisor - Tiv...
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