Personal Information
Organization / Workplace
Cardiff, United Kingdom United Kingdom
Occupation
Global Head of Customer Experience and Customer Service Operations - Certified CX Professional
Industry
Education
Website
http://www.ibo.org/
About
Specializing in providing global operational and strategic leadership in the customer service and customer experience arena within technical and multilingual environments.
Certified Customer Experience Management professional and I am currently responsible for the creation and implementation of the CX strategy for the IBO
I'm passionate about providing exceptional customer support through intuitive online systems and clear process to provide the WoW factor at all touch points. Customers are at the core of the decision making process.
Main skills:
Customer experience
Customer service
Web development/design
Software development and UX
Psychology (BA Hons)
These have provided me with a...
Contact Details
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