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Innsbruck, Tirol Austria
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Technology / Software / Internet
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About
Tools and inspiration for experience innovators: successfully innovate the customer journey and bring customer-centricity to your organization. Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program we help teams to understand and apply human-centered approaches. Smaply blog provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more. Smaply shop provides you with workshop supplies for journey mapping workshops.
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Presentations(12)Ìý

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How to evaluate a customer journey map?
How to evaluate a customer journey map?How to evaluate a customer journey map?
How to evaluate a customer journey map?
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Customer journey maps: the Why and the What
Customer journey maps: the Why and the WhatCustomer journey maps: the Why and the What
Customer journey maps: the Why and the What
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Workshop template – customer journey map
Workshop template – customer journey mapWorkshop template – customer journey map
Workshop template – customer journey map
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Documents(3)Ìý

Example persona (Smaply template)
Example persona (Smaply template)Example persona (Smaply template)
Example persona (Smaply template)
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ExperienceFellow infographic: these are the parts of the feedback software
ExperienceFellow infographic: these are the parts of the feedback softwareExperienceFellow infographic: these are the parts of the feedback software
ExperienceFellow infographic: these are the parts of the feedback software
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Introduction to customer / buyer / user personas
Introduction to customer / buyer / user personasIntroduction to customer / buyer / user personas
Introduction to customer / buyer / user personas
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