Senior leadership role responsible for the performance of the hotels and the development of the brand strategy to support growth. Reviewed organisational re-structure to optimise performance.
• Streamlined processes and improved communication across the organisation
• Set the platforms to build brand consistency – development of brand guidelines and tone of voice, integrated marketing communications plans
• Reviewed strategies and set clear performance goals for sales and marketing department (target accounts)
• Oversaw the appointment of website developers to commence work on the new website