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NgnGiangL

Ngân Giang Lê

Personal Information
Organization / Workplace
Vietnam Vietnam
Occupation
Service Delivery Manager
Industry
Technology / Software / Internet
About
• Serves as a primary escalation point for all operational issues. • Delivery manager ensures that all targets and SLA’s are met. • Communicates all customer related issues to the support team. • Continuous communication with the customer to all software product related issues or concerns. • Manages customer expectations. • Makes sure that support teams are meeting the goals and expectations that have been set with the customer. • Provides accurate and timely communication to all applicable parties on any customer support issue. • Takes ownership, reports and resolves any issues caused by the software product support team. • Attends regular operational and business r...
Contact Details