鈥� Serves as a primary escalation point for all operational issues.
鈥� Delivery manager ensures that all targets and SLA鈥檚 are met.
鈥� Communicates all customer related issues to the support team.
鈥� Continuous communication with the customer to all software product related issues or concerns.
鈥� Manages customer expectations.
鈥� Makes sure that support teams are meeting the goals and expectations that have been set with the customer.
鈥� Provides accurate and timely communication to all applicable parties on any customer support issue.
鈥� Takes ownership, reports and resolves any issues caused by the software product support team.
鈥� Attends regular operational and business r...
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