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- 1. NICOLE STONER 927 Lantz Ave, Cedar Falls, Iowa 50613 | | C: 319-493-8608 | nicole.a.stoner@gmail.com Professional Overview -A proven performer, who provides efficient and professional administrative support. -Restaurant Manager with eight plus years of experience -Significant experience with Excel, Word, power point and various other computer programs as used in the office -Strong work ethic based in integrity. Dedication to work that stems from a desire to the best, leaving a sense of personal satisfaction -Keen ability to be creative, persuasive and communicate on all levels of business with clientele of varying backgrounds -Self-directed, positive, quick learner, eager for new challenges -Demonstrates great success leading team efforts -Meticulous attention to detail and excellent at juggling multiple tasks and working under pressure. -Broad industry experience includes Medical office assistant, personal care for disabled individuals, wait staff at a casual/fine dining restaurant, cooking in a corporate kitchen, assistant manager of small business and road construction. Areas of Expertise Training new employees Customer Relationship Management Employee engagement, leadership and motivation Team building and Supervision Effective Communication and time management skill Detailed record keeping Solution Orientated Experience with both Macintosh as well as Windows/PC Performs Well Under Pressure
- 2. Education background Hawkeye Community College Graduated 2005 with Liberal Arts A.A. Received honors for a 3.5 GPA University of Northern Iowa B.A Psychology Course work includes: Organizational psychology, industrial psychology, sociology, biopsychology Adviser: Michael Gasser Volunteer experience Allen Hospital Emergency Room Assisted housekeeping with cleaning and preparing rooms for patients Greeting guests and visitors and offering refreshment Relaying messages as needed between staff Stocking supplies in patient rooms and stock closets Retrieving items such as monitors and blankets at request Providing direction to patrons of the hospital Assisting in transporting patients following admission Various tasks as assigned Relevant work Experiences Mauer Eye Center Waterloo, IA January 2015- present Assist patients with picking Specticals that will best fit their needs Obtaining and ensuring the accuracy of patients insurance benefits Placing orders for patient, ensuring accuracy of the orders Charging patients for services and goods and collecting those fees Training patients on the proper procedures for inserting, removing and care of contact lenses Measuring patients to ensure best vision possible Attending mandatory meetings on a monthly basis Monitor cost of goods Facilitating consistency between two offices in optical and Contact lens departments Answer phone calls and direct them appropriately Address patient concerns and work with optometrists when needed to resolve Function as a scribe for optometrist during contact lens evaluation Train patients proper handling of spectacle lenses Learn and be able to use free lenses as well as phoropter
- 3. Maintain good communication with co-workers and management Monitor inventory and reconcile quaterly Confirm statements and invoices for purchases are correct and informing billing department Keep organized records of Insurance, purchases, product dispenses and patient interactions Follow state and federal regulations, as well as any office policy put in place Always ensure patient privacy Perry L. Krieger O.D. and assoc. Cedar Falls, IA August 2014- January 2015 Optometric Assistant Schedule appointments for patients Follow up on missed appointments and make confirmation reminder calls Take payments, accounting for insurance Balance the books at the end of the night Chart patient data following appointments with accuracy Check on insurance benefits and availabilities, as well as file on-line claims Pre-test patients using office instruments, prior to doctor consultation Inform patients of packing costs and options for contact lenses Dispense contact lenses to patients using the derived prescription Fax patient data between medical/optometric offices as needed Schedule appointments for specialists using doctor recommendations Prepare instruments for the doctor, using results obtained during pre-testing Hilton Garden Inn and grill Cedar Falls, IA Feb 2013-May 2014 Wait staff, banquet staff Provided guests with timely service Achieved and memorized a thorough understanding of a rotating menu and was able to provide guests informed answers to any inquires Handled guest transactions making change from the cash drawer Completed end of day financial report and counted the drawer Maintained a professional demeanor while resolving any conflict with guests in a manner that was satisfactory to all parties Enforced Iowa alcohol laws when it was necessary
- 4. Provided efficient service during large banquet parties of up to 400 persons Supervised other staff in closing process to ensure it was completed accurately Assisted management in re-organizing storage room in order to optimize space and utility Exceptional Persons INC. Waterloo, IA August 2009 - September 2010 Supported Living Staff Maintained thorough daily records of finances Thoroughly documented daily activities and occurrences Completed state and agency required training. Maintained certifications during Employment Attended monthly staff meetings Provided assistance to the persons served in daily living tasks such as doctors appointments, grocery shopping and home maintenance tasks Functioned as a life coach during teachable moments Happy Chef. Cedar Falls, IA May 2005- May 2008 Assistant Manager Managed guest checks by recording customer orders, computed bills, collecting cash and processed credit cards Balanced the register and filled out the record books for finances on a shift change basis as well as nightly When a new computer system was implemented I trained other staff in the new system Answered telephone calls and responded to guest inquiries. Resolved complaints regarding food or service to the satisfaction of all the parties involved Assigned patrons to tables suitable for their needs and according to rotation Seasoned and cooked food according to recipes or personal judgment, Maintained safety standards and used personal experiences to draw on Provided excellent customer service, answering all inquiries about the menu and food items, making recommendations upon request Oversaw kitchen with up to three employees and service staff of up to 4 servers to ensure production levels and service standards were maintained Monitored food preparation and serving techniques to ensure that proper procedures
- 5. were followed and safety standards were met Buffalo Wild Wings. Cedar Falls, IA August 2010- October 2012 Certified trainer/ Shift Manager Assisted in maintaining preparation and service areas in a sanitary condition Monitored temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning and safety standards were maintained Cleaned and prepared various foods for cooking or serving Prepared multiple food orders at one time accurately, in order to maintain efficiency and keep food cost down Cleaned and sterilized equipment and facilities to meet safety standards and state regulation Trained kitchen staff on safe and proper use of equipment, food handling, and portion sizing Trained staff for correct facility procedures, safety codes, and proper recipes and plating techniques. Loaded dishwashers and hand-washed items such as pots, pans, knives Switched between any of seven positions and Relief Chef mid shift to support the changing needs of a large industrial kitchen Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock During employment with Buffalo Wild Wings I obtained a nationally recognized Serve Safe certification for food safety and also in alcohol service City of Cedar Falls. Cedar Falls, IA April 2008- Aug 2014 General Laborer/ maintenance Road reparation and general construction City of Cedar Falls Worked as a general laborer for 5 seasons As permanent part time employee maintained the efficiency of the recycling center Kept record of work done as well as preparing for the next day Driving vehicles requiring a Class B with air brake endorsement Acquired and maintained Class B CDL with air brake endorsement