Personal Information
Organization / Workplace
Hyderabad Area, India India
Occupation
IT Process and Service Excellence Manager, Novartis
Industry
Technology / Software / Internet
Website
http://www.csc.com
About
• Experience in Consulting/Strategy/Project / Program and Vendor Management .
• Managed team of 50 + responsible for the development and maintenance for ITSM process deployment, operations, and service improvement initiatives.
• Over 12+ Years of experience in the areas of data analysis, Service Integration, Operations, Quality Management, Project and Process Management ,People management, customer relationship management and strategy planning.
• Engaged in strategic initiative of transforming Infrastructure and cloud support services to Lean Support Model ( 1500 +) resource in scope of the Program
• Executed projects and programs involving quantitative analysis, industry research, an...
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