CA Technical Support Engineer at Signal Alliance / Fujitsu Regional Service Delivery Manager for PZ Cussons West Africa.
Industry
Technology / Software / Internet
About
I am a highly motivated and resourceful IT professional within Service management and delivery working to ITIL standards and a seasoned CA technology consultant with extensive experience in :-
*Service desk methodologies
*IT Service Management(ITSM)
*Managed Services
*Business Management
*Database setup(SQL)
*Network management & monitoring
*Data backup & recovery
*Asset management
*Remote control tools
*Software delivery processes
*Patch management
*Request for Change and Service Level Management disciplines.
Core Specialties includes Implementation/Support of :-
*CA Service Desk Manager
*CA Arcserve Backup
*CA NetQos
*CA Client Automation
*CA I.T Asset Management
*CA Ehealth Network ...
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